Europ Assistance USA Privacy Policy Statement

Europ Assistance USA, Inc. ("EA USA") is strongly committed to protecting the privacy of our customers. We know you care about the information we collect about you. We want to ensure you are aware of how it is used and the measures we take to protect your privacy.


What information does EA USA collect when I visit its website? (Top)

EA USA's Web server automatically recognizes the domain name, but not the e-mail address, of each visitor to the EA USA website.

In addition, EA USA collects overall user information about users' website navigation and information volunteered by the consumer (such as survey responses, customer inquiries and/or site registrations).

The information we collect is used to improve and customize the content and navigation of our Web site and to improve the overall user experience for each visitor.

Does the EA USA site utilize cookies? (Top)

Yes. Cookies are pieces of information (files) that are saved by your browser on your computer to make it easier and faster for you to revisit a particular website. EA USA's website uses cookies to store visitor preferences.

How is my personal information used when I purchase an EA USA plan or sign up to receive special offers or information from EA USA? (Top)

After purchasing a plan or signing up online with EA USA, we may contact you to offer optional features, inform you of promotions/special offers, or to request customer feedback. We may contact you via phone, mail and/or e-mail.

How does EA USA share my personal information? (Top)

From time to time, we provide the contact information of consumers who purchase an EA USA Program to affiliated business partners whose products or services we think you might find interesting. You may be contacted via phone, mail, and/or e-mail. We will never share your credit card or financial information with these companies. We do not partner with any ad server companies.

If you purchase an EA USA program, we make some of your private information available to those organizations that service the program, such as EA USA's credit monitoring partner, TransUnion.

How do I access EA USA's records of my personal information? (Top)

Upon request, EA USA provides site visitors with their personal information we have collected. Visitors can request this information by contacting EA USA as listed below.

Europ Assistance USA, Inc.
Attn: Compliance Office
4330 East-West Highway, Suite 1000
Bethesda, MD 20814
Phone: (240) 330-1000
Fax: (301) 907-6510
E-mail: info@europassistance-usa.com

How does EA USA's keep my personal information secure? (Top)

When EA USA transfers and receives certain types of sensitive information such as financial data, we redirect visitors to a secure/encrypted url. You will know that you are in a secure area when you see "https://..." in your address bar and/or a small lock in the status bar part of your browser.

image of browsers ssl notification
You may click on the Verisign logo (where available) to obtain more information about our certificate. Your information is secure and encrypted as it travels between your computer and our webserver.

Once the information is in our computer system, EA USA maintains appropriate security measures at our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Additionally, appropriate security measures are in place to prevent information from being accessed electronically by any entity outside the EA USA facility.

What laws govern EA USA's Privacy Policy? (Top)

EA USA's Privacy Policy complies with the following:

How do I report a problem or concern about this privacy statement? (Top)

If you feel that EA USA is not following its stated information policy, you can contact Europ Assistance USA as listed below.

Europ Assistance USA, Inc.
Attn: Compliance Office
4330 East-West Highway, Suite 1000
Bethesda, MD 20814
Phone: (240) 330-1000
Fax: (301) 907-6510
E-mail: info@europassistance-usa.com

What will happen if EA USA's Privacy Policy changes? (Top)

This Privacy Policy is subject to change. As changes are made to EA USA's Privacy Policy, we will post the updates on this website. You should check this website periodically for changes.